Privacy Policy
Jen Stuart Remedial Massage
Last updated: April 2026
Jen Stuart Remedial Massage is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What Information We Collect
We may collect personal and health information necessary to provide safe and effective treatment, including:
Name, date of birth, phone number and email address
Address (if required for home visits)
Relevant health history, medical conditions, injuries, and treatment notes
Appointment and payment details
This information is collected directly from you when you:
Complete a booking or intake form
Attend an appointment
Communicate via phone, email, or online booking systems
Why We Collect Your Information
Your information is collected to:
Provide safe, personalised massage therapy
Maintain accurate clinical records
Process payments and manage bookings
Communicate with you about appointments or your care
Meet legal and professional obligations
How Your Information Is Stored
Your information is securely stored using trusted practice management systems, including Cliniko, which uses encrypted, cloud-based storage.
Reasonable steps are taken to protect your information from misuse, loss, unauthorised access, or disclosure.
Disclosure of Information
Your personal information will not be shared with third parties without your consent, except:
When required or authorised by law
Where necessary to prevent a serious threat to health or safety
If required for insurance or legal purposes
Access and Correction
You have the right to:
Request access to your personal information
Request corrections if your information is inaccurate or outdated
To do so, please contact us using the details below.
Data Retention
Client records are retained for the period required under Australian health record guidelines and then securely destroyed or de-identified.
Website & Online Bookings
When you use our website or online booking system, basic information (such as your name and contact details) may be collected to manage your appointment.
Our website may also use standard analytics or cookies to improve user experience.
Your Consent
By providing your personal information, you consent to its collection and use as outlined in this policy.
Contact
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Jen Stuart Remedial Massage
Email: [your email]
Phone: [your number]
Updates to This Policy
This Privacy Policy may be updated from time to time. The latest version will always be available on the website.